How should you deal with a disgruntled client as a hair braider?

On Behalf of | Mar 3, 2023 | Professional License Defense |

The state of Mississippi requires individuals who run a hair braiding business to secure a professional license. Licensing helps to protect you and your clients.

However, having a professional license also subjects you to issues that might come up with clients. The state has a complaints process that could put your license in jeopardy if a client is unhappy with your service. While you probably will not lose your license over a disgruntled customer who is simply not pleased with your work, it can still cause headaches, so knowing how to calm an upset client is helpful.

Let them express their feelings

You should always listen fully to what a customer is saying. Let the person explain why they are not happy and what they feel you did wrong. Allow the customer to completely vent before you begin speaking or combating what they have said.

Provide potential fixes

You should take time to explain your policies and show the customer any documentation he or she signed before the service took place. But also, be proactive and offer solutions. You should try to find a way to correct the situation while remaining calm.

Follow up

Once you and the customer reach some conclusion, you do not want that to be the end. Follow up with the person later to see if he or she is happy with the resolution. Make sure the person is not still upset.

You want to safeguard your business above all. Some people are not going to be reasonable when they are mad. You may need to walk away and let the person handle the situation however they want but if you have your documentation and evidence that you did nothing wrong, you should be able to defend your license should the customer make a complaint.